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Researcher, University of Bristol
Our lab was interested in purchasing a syringe pump from WPI. The company's support was helpful in identifying the required model and even informed us of model-specific limitations (which were of no concern for our intended use). The overall processing and delivery was exceedingly fast – less than 24 hr from order placement to the arrival of the pump. WPI truly outperformed our expectations.
Researcher, University of Manchester
Excellent customer service. Quick to respond to questions and issues, and incredibly helpful when it comes to solving the problem at hand.
Researcher, Imperial College National Heart and Lung Institute
Julian was fantastic, he patiently walked me through the steps for diagnosing issues with our syringe pump. We found it was a simple belt that was broken and he sent out a replacement part the same day.
Nicholas James, King's College London
Customer service was always quick and very helpful. Products all arrived quickly, were fully set up for us and have proved to be of good quality.
WPI offer a wide range of products designed for those working in the life science industry but just as importantly they offer great customer support and possess great product knowledge.
Dr Gary Lawrence, Dublin City University
WPI are my preferred supplier for tissue and cell recording instrumentation. In my experience, WPI representatives have an excellent level of technical expertise and they have always responded in a timely manner with the most helpful, patient and instructive advice to aid the development of the optimal solutions for my research requirements. I happily recommend WPI to other researchers.
Researcher, ICBAS - Universidade do Porto
WPI provided a very professional, supportive and quick service upon purchasing several pieces of scientific equipment.
Bill Franks, University of Liverpool
With such a good knowledge base of their products and field of operation I know that there is always a quick answer at the end of a phone.
Janice Carter, University of Cambridge
The person in WPI I deal with is Julian Williams and he has been very helpful in sorting out any problems we may have and finding items that we require. He is very pleasant to deal with and I have used WPI for the last 8 years and I am very happy with the service that they provide us.
Dr Andy MacKenzie, University of the West of Scotland
I have had dealings with WPI for several years and have consistently found their customer service to be second-to-none. They have always provided fast and insightful responses to any technical query and such support has been of enormous help to my laboratory.
John Dolan, University of Hertfordshire
Julian at WPI provides excellent service and advice. Nothing is too much trouble.
Researcher UCL, Institute of Ophthalmology
I am really impressed by your very high level of customer service. I got a problem of our pump recently and contacted the service. Julian Williams replied me immediately and tried to resolve the issue with good suggestions. Meanwhile, she loaned me a pump which enabled me to carry out my experiment without any delay.